CEO and cofounder Emanuele Capparelli told Venture Beat that even though his company sometimes makes bots with natural language processors that can understand and exchange messages with users, he’s glad Facebook decided to take the chat out of chatbots.
Last month, Facebook released Version 1.4 of the Messenger Platform.
In the ’90s the city birthed Research in Motion and its Blackberry platform, which briefly dominated the mobile industry. It’s where Kik Interactive, a seven-year-old startup with a mobile messaging app that’s popular among teenagers, began working on a conversational platform for bots two years ago — long before the idea became the hot tech trend of 2016 and the latest leg of Facebook’s march to world domination.
There’s a crowd of bot-platform contenders right now, including giants like Apple, Amazon, Microsoft, and Google and upstarts like Slack, Telegram, and Twilio.
Quick Note from Talkspace: Because we provide online messaging therapy, we frequently hear from potential clients who want to be sure they are chatting with a therapist, not a chatbot.