So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.
24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.
But now you want to change its update frequency, any ideas?
This article will introduce the solution to deal with this issue. In the opening Send/Receive Groups dialog box, please click the New button. In the popping out Send/Receive Group Name dialog box, name the new group, and click the OK button. Now the Send/Receive Settings dialog box opens, please do as follows: Make sure that the Include the selected account in this group option is not checked in other email accounts, and click the OK button.5.
It scans your contacts and makes updates based on information in the GAL.